Clearwork Automations

Scope & refund policy

Scope

  • Each package covers exactly what's listed on its card: one workflow, its error alerts, and the apps named (one system per role, such as one CRM).
  • The delivery time is counted in business days, starting when the intake form and all required access have been received.
  • Two rounds of revisions within the revision window: 14 days after handoff (21 days for AI Inbox Triage). A revision changes something that's already in scope, such as wording, field mapping, timing, or categories.
  • New apps, extra lead sources or inboxes, or different processes are quoted in writing before any work starts. Nothing is billed without your approval.
  • Third-party costs (n8n, Zapier, Make, Twilio, AI API usage, app plan upgrades) are yours and are paid directly to those providers.
  • Some apps limit API access on lower-tier plans. If your plan blocks the build, we'll tell you before going further.

Refunds

  • Before kickoff (before access is set up): full refund on request.
  • If it can't be built with your tools within the package scope, and we determine that during the build: full refund.
  • If you cancel after kickoff, before handoff: 50% refund.
  • After handoff: anything that doesn't work as described is fixed free of charge within 14 days. No refunds after you accept the handoff, or 14 days after handoff if no defect has been reported.
  • Care Plan: cancel anytime. Cancellation takes effect at the end of the current month. No partial-month refunds.

Who you're paying

Clearwork Automations is a brand of Clearwork Studio. Payments are processed by Stripe for Cheatham Hills Holdings, the company behind Clearwork Studio, so that name may appear at checkout.

On your card statement, one-time purchases may show “SUN UP HUN* CLEARWORK” and the Care Plan “CLEARWORK AUTOMATIONS”. Card networks set the exact formatting, so it can differ slightly by bank.

Ownership & data

  • You own your workflows, documentation and accounts. We keep a copy only to support you, and only while you're a client.
  • If we host the workflow, you get its results but not access to the n8n editor. You can ask for an export at any time.
  • We remove our access to your tools at handoff, unless you're on the Care Plan.